Our delivery methods
- Collection by appointment in Peslières: free of charge. You book the day and time of collection online, on our Book an appointment page; the exact address of the collection point is given to you when the appointment is made.
- Colissimo France: delivery in metropolitan France, 2 to 3 working days in transit after dispatch.
- Colissimo Europe (zone A): 4 to 8 working days in transit after dispatch, to the European countries offered when you order.
Delivery charges depend on the method chosen and the destination. The exact amount is shown in your basket before you confirm your order.
We do not ship plants to the United Kingdom; jewellery can be delivered there.
Preparing your order
Your order is prepared as soon as your payment is received: immediately after payment by Google Pay, on receipt of your bank transfer or once your cheque has been cashed. It is dispatched within 2 working days of receipt of payment, during the plant shipping periods shown below.
As soon as your parcel is dispatched, you receive its tracking number by email.
Plant shipping periods
Our plants travel at the time most favourable for them to become established:
- Bare-root or root-balled fruit trees: shipped from October to March, while they are dormant. You can order them all year round: a tree ordered outside this period is reserved for you and shipped from the following October.
- Citrus trees, soft fruit, perennial vegetables, herbs and ornamental plants: the shipping period is shown on each product page.
Mixed orders: if your order combines plants that we can ship straight away and plants shipped from October, it leaves in two parcels, and the shipping cost of each parcel is calculated according to its weight. Before the first parcel leaves, we tell you by email the shipping cost of the second one; you can also choose to receive everything in a single parcel, in October.
Carefully prepared parcels
Each plant is prepared on the farm and packed to protect its roots and foliage during transport. Our citrus trees are delivered out of their pots. All our plants are firmly wedged in their parcel.
Jewellery travels in protective packaging.
When your parcel arrives
Open your parcel as soon as it arrives: your plants are living things. Plant or repot them without delay, then water them generously. If you cannot plant a bare-root tree straight away, heel it in, with its roots buried in a trench of loose soil, until planting.
If you are out when the postman calls, collect your parcel as soon as possible from the location shown on the delivery notice.
Damaged parcel: what should you do?
- Check the condition of the parcel, if possible in the presence of the delivery person.
- If the packaging is open, crushed or damaged, record precise reservations with the carrier (for example “box crushed, branch broken”), or refuse the parcel.
- Contact us within 48 hours at archedulivradois@gmail.com, with your order number and photos of the parcel, the packaging and the products.
We deal with your request without delay and offer you a replacement or a refund for the products concerned. The products travel at our risk until they are handed over to you: reporting the damage promptly allows us to take action with the carrier as quickly as possible and in no way reduces your rights under the legal guarantee of conformity.
Collection from the farm and sales by appointment
Choose “Collection by appointment in Peslières” when you order: it is free of charge. Then book your collection slot online, on our Book an appointment page, quoting your order number in the message. We work at several sites in Peslières: the exact address is given to you when the appointment is made.
You can also come and choose your plants directly at the farm: the appointment is free of charge and is booked online, on the same page. Days and times: see our Sales by appointment page.
Withdrawal and returns
Living plants, whether potted or not, are excluded from the right of withdrawal under Article L221-28 4° of the French Consumer Code (Code de la consommation): they are goods liable to deteriorate rapidly, which must be planted or repotted as soon as they are received. This exclusion in no way reduces your legal guarantees: a plant damaged in transit is replaced or refunded, following the procedure described above.
Our seed jewellery comes with a 14-day withdrawal period, with return costs payable by you. The right of withdrawal and the return procedure are set out in Article 9 of our “Terms and conditions of sale”.