Terms in force as of 12 November 2026.
Article 1 – Seller
The website archedulivradois.fr (hereinafter the “Site”) is published by L’Arche du Livradois – Laurine GENEVEY, entrepreneur individuel (EI) (sole trader), agricultural business, whose head office is at Lospeux, 63580 Peslières, France. L’Arche du Livradois sells all the products and services offered on the Site.
Email: archedulivradois@gmail.com – Telephone: 06 30 45 11 37 (from abroad: +33 6 30 45 11 37)
SIRET (head office): 844 645 721 00029 – Intra-Community VAT number: FR64 844 645 721
Article 2 – Scope
These terms and conditions of sale (hereinafter the “Terms”) apply to all orders placed by consumers and non-professionals (hereinafter “you”) on the Site or by email: plants, seed jewellery, courses and training, home services. Courses and home services are booked online, on their product page, and paid for when the order is placed.
You accept the Terms by confirming your order, having first read them. The applicable Terms are those in force on the date of your order. They are available at any time on the Site, where you can print or save them.
The Terms are drawn up in French. Translations are provided for your convenience; in the event of any difference in interpretation, the French version prevails.
Article 3 – Products and services
The essential characteristics of each product or service are set out on its product page or presentation page: variety, size or stage of development, format (bare-root, root ball, out of pot) and shipping period for plants; materials for jewellery; programme, duration and location for courses.
Plants
Our citrus trees are sold as young plants about 40 cm tall, delivered out of their pots and grafted low onto Poncirus. Our fruit trees are delivered bare-root or with a root ball. The photographs illustrate the variety (habit, foliage, flowers or fruit at maturity); the plant delivered corresponds to the stage of development described on its product page.
Seed jewellery
Each piece of jewellery is unique, handmade from seeds (avocado stone, horse chestnut and other seeds). As natural materials, the seeds give each piece its own variations in colour and shape; the piece you receive is the one shown on its product page.
Courses and training
We offer courses in permaculture, grafting and earth building, as a morning or a full day, for a maximum of 8 participants per day, as well as an introduction to lapidary (cutting gems as faceted stones and cabochons), as a half-day or full-day private lesson for one or two people. Our “Training courses” page and the product page of each course set out its programme, duration, location, price and dates. Courses take place during course weeks set each year; the permaculture and earth building courses share the same days: each day has a single theme, set by its first booking.
Home services
We provide grafting and advice in the Puy-de-Dôme and Haute-Loire, at a rate of €50 incl. VAT per hour on site. Travel time, counted as a round trip from Peslières, is charged at the same hourly rate according to your zone: 1 hour in zone 1 (up to 30 minutes by road), 2 hours in zone 2 (30 to 60 minutes) and 3 hours in zone 3 (60 to 90 minutes). It is added to your order automatically, under the name “Travel time”.
On the product page of the service, you choose the date, the time slot (morning from 9:00 to 12:00, afternoon from 13:00 to 16:00 or full day from 9:00 to 16:00), the number of hours on site and your zone. The hours on site and the travel time must fit within the chosen time slot: 3 hours for a half day, 7 hours for a full day. If the zone chosen does not match your address, we contact you before the visit to adjust it.
Article 4 – Prices
Prices are shown in euros, inclusive of all taxes, with French VAT included at the applicable rate (10% for plants). Delivery charges are added to the price of the products; their amount is shown before the order is confirmed. The price invoiced is the price displayed at the time of ordering.
For delivery outside the European Union, any import duties and taxes payable in the country of destination are borne by the recipient, unless they are collected when the order is placed.
The products remain the property of L’Arche du Livradois until the price has been paid in full.
Article 5 – Ordering
To order, add your items to the basket, enter your details, choose the delivery method and the payment method, then read these Terms. Before confirming, you check the details of your order and its total price, and you can correct any input errors. The order is concluded when you click the confirmation button, which states that the order entails an obligation to pay.
A confirmation email summarising your order is sent to you immediately.
For a course or a home service, you first choose your date in the calendar on its product page, which only shows available dates, then add the booking to your basket. The date is reserved for you as soon as the order is confirmed, under the conditions set out in Articles 7 and 10.
We may refuse an order from a customer with whom there is a dispute concerning payment for a previous order.
Article 6 – Availability
Our offers are valid while stocks last. If an item ordered turns out to be unavailable, or does not meet our quality criteria at the time of dispatch, we inform you by email without delay. You then choose between a refund for that item, made no later than 14 days after our email, and a replacement item of equivalent quality and price. No replacement is made without your agreement.
Article 7 – Payment
Payment is made in euros, using one of the following methods:
- by Google Pay, via PrestaShop Checkout, a payment solution operated with PayPal: payment is recorded as soon as the order is confirmed;
- by bank transfer: our bank details are provided at the end of the ordering process and in the confirmation email. The order is reserved for 15 days and shipped as soon as the transfer is received;
- by cheque, made payable to the payee indicated at the end of the ordering process and in the confirmation email, and sent to L’Arche du Livradois, Lospeux, 63580 Peslières, with the order number written on the back. The order is reserved for 15 days and shipped once the cheque has been cashed.
When you pay for a course or a home service by bank transfer or by cheque, the date chosen is reserved for you for these 15 days while we await your payment; your booking is confirmed by email as soon as the payment is received. If no payment is received within this period, the order is cancelled and the date is released.
Your card details are processed exclusively by Google Pay and PayPal, over an encrypted connection (HTTPS): L’Arche du Livradois never sees your card number and stores no banking data.
Article 8 – Delivery and collection
Three delivery methods are available to you, described on our “Delivery” page:
- collection by appointment in Peslières, free of charge: the exact address is given to you when the appointment is made;
- Colissimo France, within metropolitan France: 2 to 3 working days in transit;
- Colissimo Europe (zone A): 4 to 8 working days in transit.
Plants are not shipped to the United Kingdom. Bare-root or root-balled fruit trees are shipped from October to March: you can order them all year round, and a tree ordered outside this period is shipped from the following October. For other plants, the shipping period is shown on each product page.
If your order combines plants that we can ship straight away and plants shipped from October, it is shipped in two parcels, and the shipping cost of each parcel is calculated according to its weight. Before the first parcel leaves, we tell you by email the shipping cost of the second parcel; you can also choose to receive your entire order in a single parcel, in October.
We deliver on the date or within the period indicated when you order; failing any such indication, no later than 30 days after the conclusion of the contract, in accordance with Article L216-1 of the French Consumer Code (Code de la consommation). In the event of a delay, you may, by registered letter with acknowledgement of receipt or in writing on another durable medium (an email, for example), require us to deliver within a reasonable additional period, then terminate the contract if delivery does not take place within that period. You may terminate the contract immediately if we refuse to deliver, if it is clear that we will not deliver, or if the delivery date was an essential condition of the order for you (Article L216-6). The sums paid are then refunded to you within 14 days at the latest (Article L216-7).
The products travel at our risk: the risk of loss or damage passes to you when you, or a third party designated by you other than the carrier, take physical possession of the products (Article L216-2). If a parcel is damaged, follow the procedure described on our “Delivery” page.
Article 9 – Right of withdrawal
9.1 Withdrawal period of 14 days
For any order placed on the Site or by email, you have, subject to the exceptions set out in Article 9.2, a period of 14 days in which to withdraw, without having to give any reason (Articles L221-18 et seq. of the Consumer Code). For products, this period runs from the day on which you, or a third party designated by you other than the carrier, take possession of them, on delivery or on collection from the farm. For an order of several products delivered separately, it runs from receipt of the last product. For a service, it runs from the conclusion of the contract.
9.2 Exceptions
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:
- living plants (trees, shrubs, young plants and seedlings), whether potted or not, which are goods liable to deteriorate rapidly and must be planted or repotted as soon as they are received (4°);
- jewellery made to your specifications or clearly personalised (3°);
- courses and training, being leisure activities provided on a specific date or during a specific period (12°), whose cancellation conditions are set out in Article 10;
- services fully performed before the end of the withdrawal period, where performance began after your prior express consent and your acknowledgement that you would lose your right of withdrawal (1°): see Article 9.6 for our home services.
The seed jewellery sold on the Site, consisting of unique pieces that are not personalised, is covered by the 14-day right of withdrawal, under the conditions set out in Articles 9.3 to 9.5: return costs are payable by you.
Purchases made directly at the farm, during a sale by appointment, and services agreed in person at the farm are not distance contracts: the right of withdrawal does not apply to them.
9.3 How to withdraw
Before the period expires, inform us of your decision:
- online, using the “Withdraw from contract here” function available on the Site. You confirm your request by clicking “Confirm withdrawal”. We then send you, as soon as possible, an acknowledgement of receipt by email, setting out the content of your request and the date and time it was sent;
- or by email to archedulivradois@gmail.com, or by post to L’Arche du Livradois, Lospeux, 63580 Peslières, using the withdrawal form below or any other unequivocal statement.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
9.4 Returning the products
Send the products back to L’Arche du Livradois, Lospeux, 63580 Peslières, without undue delay and no later than 14 days after informing us of your decision. You bear the direct cost of returning the products. Pack the products carefully; a tracked shipment enables you to prove that they have been sent.
You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
9.5 Refund
We refund all sums paid, including delivery costs, without undue delay and no later than 14 days after being informed of your decision. Any additional costs resulting from your choice of a delivery method more expensive than the least expensive standard delivery method we offer remain payable by you. We may withhold the refund until we have received the products back or until you have supplied evidence of having sent them back, whichever is the earlier. The refund is made using the same means of payment as used for the order, unless you have expressly agreed to another means, and at no cost to you.
9.6 Home services
Our home services (grafting, advice) are carried out on the date you book online. By booking a date that falls within the 14-day withdrawal period, you expressly ask us to begin the service before the end of that period, and you acknowledge that you will lose your right of withdrawal once the service has been fully performed (Article L221-28 1° of the Consumer Code). If you withdraw before the service has been fully performed, you pay us an amount proportionate to what has been provided up to the time you informed us of your decision (Article L221-25 of the Consumer Code). The cancellation conditions of Article 10 apply without prejudice to your right of withdrawal.
9.7 Withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To L’Arche du Livradois – Laurine GENEVEY, entrepreneur individuel (EI) (sole trader), Lospeux, 63580 Peslières, France – archedulivradois@gmail.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
…
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Article 10 – Courses, training and home services
Courses, the introduction to lapidary and home services are booked online, on their product page, from the day after tomorrow and up to 18 months in advance for the permaculture, grafting and earth building courses, and 6 months in advance for the introduction to lapidary and home services. Courses and the introduction to lapidary take place at the farm, in Peslières, and are taught in French; the exact location is given to you by email or by telephone.
Your booking is confirmed by email on receipt of full payment: immediately after payment by Google Pay, or on receipt of your bank transfer or cheque. We send you a reminder email the day before.
To cancel a booking, write to us at archedulivradois@gmail.com. If you cancel:
- up to 30 days before the booked date: full refund;
- from 29 to 8 days before the booked date: refund of 50% of the booking price;
- within the 7 days preceding the booked date: no refund;
- for a course or an introduction to lapidary, you may at any time send a person of your choice in your place, by giving us their name before the course begins.
For a home service, the booking price includes the travel time.
If we have to cancel or postpone a course or a service (insufficient number of participants, weather conditions that do not allow it to go ahead), we offer you another date or a full refund of the sums paid, as you choose, within 14 days at the latest.
Article 11 – Legal guarantees
All products sold on the Site are covered by the legal guarantee of conformity, under Articles L217-3 et seq. of the Consumer Code, and by the guarantee against hidden defects, under Articles 1641 et seq. of the French Civil Code (Code civil), as described in the box below.
To make use of these guarantees, write to us at archedulivradois@gmail.com, stating your order number, describing the defect found and attaching photos. We reply without delay and arrange with you for the product to be brought into conformity or refunded, in accordance with your rights.
Plants: a plant is a living organism, whose development also depends on planting, climate and care conditions. The presumption that a lack of conformity which becomes apparent within 24 months of delivery already existed at that time applies, except where it is incompatible with the nature of the goods or of the defect alleged (Article L217-7 of the Consumer Code).
Legal guarantee of conformity and guarantee against hidden defects
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The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the intended period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared. The legal guarantee of conformity entails an obligation on the trader, where applicable, to supply all updates necessary to keep the goods in conformity. The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them. If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced. The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for giving back the goods, if: The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods first. The consumer is not entitled to termination of the sale if the lack of conformity is minor. Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered. The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code). The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund in return for giving back the goods. |
Article 12 – Force majeure
Performance of the parties’ obligations is suspended in the event of force majeure within the meaning of Article 1218 of the Civil Code. We inform you of this without delay. If the impediment is permanent, the order is terminated and the sums paid are refunded to you.
Article 13 – Personal data
The data collected when you place your order is necessary to process it. How it is used and your rights are described on our “Personal data and cookies” page.
Article 14 – Archiving
Where your order amounts to €120 or more, we keep the contract for 10 years and give you access to it at any time on simple request (Article L213-1 of the Consumer Code).
Article 15 – Complaints, mediation and disputes
For any complaint, write to us at archedulivradois@gmail.com or to L’Arche du Livradois, Lospeux, 63580 Peslières.
If your written complaint has not resolved the dispute, you may use, free of charge, the consumer mediator to which we are affiliated (Articles L612-1 et seq. of the Consumer Code): CM2C, 49 rue de Ponthieu, 75008 Paris, www.cm2c.net. You must refer the matter to the mediator within one year of your written complaint.
The Terms are governed by French law. This choice does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence. Failing an amicable solution, you may bring proceedings, at your choice, before one of the courts having territorial jurisdiction under the French Code of Civil Procedure (Code de procédure civile) or before the court of the place where you were living at the time the contract was concluded or the harmful event occurred (Article R631-3 of the Consumer Code).